CARAC is a mutual insurance company specializing in savings, retirement, and life insurance
The project consisted in implementing a BPMS (a BPM software) in order to automate and optimize their business processes. So we modeled over a dozen processes related to the management services. The challenge consisted in the models optimisation, the data management, and forms design so as to ensure the processes consistency.
This integration resulted in improved communication management towards customers and the internal services. It also led to a better data pertinence within the application and a reduction in the number of errors.
Furthermore, as we had two business applications, one of which was quite old, we had to integrate RPA to perform execution tasks related to the management processes.